Find answers to frequently asked questions about our carpet cleaning services
We recommend professional carpet cleaning every 12-18 months for most homes. However, high-traffic areas or homes with pets may benefit from more frequent cleaning every 6-12 months.
While it's not required, we recommend being present at the beginning to discuss specific needs and at the end for a walk-through. Many clients provide access and go about their day.
Yes! We use eco-friendly, non-toxic cleaning products that are safe for your entire family, including pets. Our products are effective yet gentle on the environment.
Cleaning time varies based on the service and size of the area. Typical residential carpet cleaning takes 1-3 hours, while commercial services may take longer. We'll provide an estimate during consultation.
Our pricing varies based on the service type, area size, and specific requirements. We provide free, no-obligation quotes after assessing your needs. Contact us for a personalized estimate.
We accept cash, checks, and all major credit cards. Payment is due upon completion of service unless other arrangements have been made in advance.
Yes! We offer discounts to military senior citizens and first responders. Ask about our current promotions when you call.
We have a minimum service charge that varies by service type and location. Contact us for specific details about minimums in your area.
With our professional equipment and techniques, carpets typically dry within 12 to 24 hours for a regular maintenance clean. We use powerful extraction to remove maximum moisture, and you can walk on carpets immediately with clean shoes.
Yes! We specialize in pet urine treatment and odor removal. Our multi-step process neutralizes odors at the source and removes stains. Severe cases may require specialized treatment.
We move light furniture such as chairs, ottomans, and small tables. Large items like beds, dressers, and entertainment centers are cleaned around. We can discuss moving heavy items during consultation.
Steam cleaning (hot water extraction) uses hot water and powerful suction for deep cleaning. Low moisture encapsulation uses minimal water and special polymers, ideal for commercial settings needing quick dry times.
We recommend scheduling at least 3-5 days in advance. However, we do accommodate same-day and emergency services when possible. Call us to check availability.
We proudly serve Palmer Lake, Monument, Black Forest, Woodmoor, Gleneagle and surrounding communities. Call us to confirm service in your specific location.
Yes! We offer Saturday appointments and limited Sunday availability for your convenience. Weekend slots fill quickly, so we recommend booking in advance.
We understand plans change. Please provide at least 24 hours notice for cancellations. Same-day cancellations may be subject to a cancellation fee.
Our friendly team is here to help with any questions you may have.